Returns & Exchanges

Returns, Refunds & Cancellation Policy

Effective Date: 25 August 2026

At Morkedi, a trading name of Bilgin Resources Ltd, we take pride in the quality, accuracy and functionality of our contactless NFC review cards, digital business cards, display stands and other personalised products.

Because many of our products are customised or programmed specifically for your business, certain products may be subject to different cancellation and return rules from standard, non-personalised goods.

This policy explains how cancellations, returns, replacements and refunds are handled. Nothing in this policy affects your statutory rights under applicable UK consumer law.

1. Personalised and Custom-Programmed Products

Our NFC cards and certain other products may be personalised, customised or electronically programmed using information supplied specifically for your business, such as your business name, Google Review URL, Google Business Profile URL, QR code destination or other requested information.

For clarity, personalised or custom products include, but are not limited to:

  • NFC review cards, tags or stands programmed with your business name, Google Review link, Google Business Profile link, QR code destination or other business-specific information;
  • Digital business cards created or configured with your name, contact details, branding or profile information;
  • Display stands, holders or packaging printed or branded with your logo, business name or other business-specific artwork; and
  • Any other product manufactured, printed, encoded or configured using information, artwork or specifications you have supplied.

Standard, non-personalised products (for example, blank or unbranded stock items sold without any customer-specific programming, branding or artwork) are not covered by this exception and remain subject to the standard statutory cancellation rights described in Section 5.

Where a product is made to your specifications or clearly personalised, the statutory 14-day cancellation right that normally applies to many online purchases may not apply to that product.

This means that, where applicable, you cannot cancel a personalised or custom-made order simply because you have changed your mind.

For NFC products, programming or encoding may begin after your order has been confirmed and the required business information has been received.

Once production, personalisation or NFC programming has commenced, we may be unable to cancel the order or provide a refund for a change of mind.

However, this does not affect your statutory rights where a product is faulty, defective, incorrectly supplied, not as described or otherwise does not conform to the contract.

2. Faulty, Defective, Damaged or Incorrect Products

We quality-check and test NFC functionality before dispatch where reasonably practicable.

If your order arrives:

  • physically damaged;
  • defective or faulty;
  • incorrectly personalised;
  • incorrectly programmed or encoded due to an error on our part; or
  • materially different from the product you ordered,

please contact us so that we can investigate the issue and provide an appropriate remedy.

Depending on the circumstances and your statutory rights, this may include a replacement, repair, price reduction or refund.

We will not ask you to pay for the cost of correcting a fault that is our responsibility.

3. How to Report a Problem

If there is a problem with your order, please contact us at:

morkedi@morkedi.co.uk

Where possible, please provide:

  • Your order number;
  • Your name and contact details;
  • A description of the problem;
  • Clear photographs of any physical damage; and
  • A short video or other evidence showing an NFC, QR code or programming issue where relevant.

We may request additional information where reasonably necessary to investigate the issue.

Please contact us as soon as reasonably possible after discovering a problem so that we can investigate and resolve it efficiently.

Nothing in this section limits any statutory time limits or rights you may have under applicable UK consumer law.

4. Order Cancellations

We aim to process and dispatch orders promptly.

If you wish to cancel an order, please contact us as soon as possible at:

morkedi@morkedi.co.uk

For products that are not personalised or otherwise exempt from cancellation rights, you may have a statutory right to cancel an online order within the applicable cancellation period.

For personalised, custom-made or custom-programmed products, the statutory cancellation right may not apply where the product falls within the relevant legal exception.

If your order has not yet entered production, personalisation or NFC programming, we will make reasonable efforts to accommodate a cancellation request where possible.

Once production, personalisation or programming has commenced, cancellation for change of mind may no longer be possible for products that are personalised or otherwise exempt from the statutory cancellation right.

5. Change of Mind

We do not provide voluntary returns or refunds for change of mind where the product is personalised, custom-made or otherwise falls within an applicable statutory exception to the cancellation right.

For standard, non-personalised products purchased online, any applicable statutory cancellation rights will continue to apply.

This policy does not affect your legal rights if a product is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to the contract.

6. Refunds

Where a refund is legally due, we will process the refund in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method unless another method has been agreed with you.

Where a refund is provided because a product is faulty, defective, incorrectly supplied or otherwise does not conform to the contract, we will not use this policy to exclude or restrict your statutory rights.

7. Replacements

Where a replacement is appropriate, we may provide a replacement product at no additional charge.

For NFC products, a replacement may involve:

  • Re-programming or replacing the NFC chip;
  • Correcting the encoded URL or information;
  • Replacing a damaged card or display product; or
  • Reproducing the product where the original was incorrectly manufactured or supplied.

Where the issue was caused by information supplied incorrectly by the customer, additional charges may apply for a replacement or re-programming, where permitted by law.

8. Customer-Supplied Information

Customers are responsible for checking the accuracy of the information, URLs and business details supplied for their order.

This may include:

  • Business name;
  • Google Business Profile or Google Maps URL;
  • Google Review URL;
  • QR code destination URL;
  • Contact details; and
  • Other information supplied for personalisation or programming.

Where an order is produced or programmed correctly using information supplied by the customer, we may not be responsible for errors contained in that information.

If you provide an incorrect URL or business detail and the product has already been manufactured or programmed, a replacement or re-programming may be chargeable where permitted by law.

9. Delivery Damage

If your order appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of:

  • The damaged product;
  • The packaging; and
  • Any visible damage to the parcel.

We will investigate the issue and, where appropriate, arrange a replacement or other remedy in accordance with your statutory rights.

10. Our Legal Obligations

This policy is intended to operate alongside, and not replace, your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

11. Contact Us

If you have a question about a cancellation, return, replacement or refund, please contact:

Bilgin Resources Ltd (trading as Morkedi)

London Highams Park

Email: morkedi@morkedi.co.uk

Website: morkedi.co.uk

Company Registration Number: 13441709

Last Updated: 25 August 2026